CRMD™

 

cross-continuum patient engagement platform

 

Are you ready for a better view of the patient experience? Get started today

Omni-channel Patient Engagement

Capture the voice-of-the-patient across the continuum of care including in-hospital digital rounding, in-clinic kiosks and post-visit text and email.

AI-enhanced analytics

Uncover sentiment and categorize patient comments/providers notes for patient satisfaction and clinical measures.

Patient Experience Management

Includes issue resolution/ticketing system and built-in CRM, patient profiles and journey mapping.

 

CRMD™

A better view of the patient journey

Listen

Healthcare organizations expect patients to answer the questions by checking a box. However, the way we communicate is changing. This means the patient is taking their experience to mobile and social outlets. The patient’s voice is unsolicited and unstructured. Does your organization have the tools to listen to this new way of patient communication?

Analyze

With a high velocity of patient comments arriving in an unstructured, unsolicited manner. Predictive and directional analytics are needed to help manage the deluge of unstructured data a healthcare organization is faced with. Advances in technology allow for artificial intelligence, cognitive computing, machine learning that can really change on how we can risk stratify patients, how we interact with our patients, how we interface them with clinical data.

Act

In order for patient journey mapping to be effective, we need to know which patient journey matters and why. We need to not only innovate, but drive operational excellence organization measures around these journeys. We need to use those journeys to find the indicators that are important to us and our patients. Listening to the multi-modes of patient communication, analyzing a high velocity of patient comments through cognitive computing, can drive actionable insights from the voice of the patient for the first time in human history.

CRMD™

Mobile Patient Engagement. Actionable Insights. Any Device, Any Time

 

CRMD Product Schematic

Engage patients

  • Engage and listen to patients across multiple channels.
  • Multi-modal platform accelerates high velocity feedback from any device or web browser including tablets at the point-of-care as well as patient’s mobile phones to encourage higher participation rates and engagement.

Manage issues

  • Manage questions, complaints, concerns and unresolved issues in a single efficient workflow
  • Timely, accountable service request resolution
  • Assign follow-up actions to team members and track issue resolution

 

Identify opportunities

  • Analyze high volumes of unstructured data such as patient comments and provider notes to uncover recurring themes and systemic issues
  • AI-enhanced patient engagement insights

 

Personalize care

  • View patient profiles, personas and journey maps to better address individual patient needs.
  • Provides keen insights into patient relationships
  • Searchable database to view individual patients history, preferences, etc