cross-continuum patient engagement platform
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Omni-channel Patient Engagement
Capture the voice-of-the-patient across the continuum of care including in-hospital digital rounding, in-clinic kiosks and post-visit text and email.
Uncover sentiment and categorize patient comments/providers notes for patient satisfaction and clinical measures.
Patient Experience Management
Includes issue resolution/ticketing system and built-in CRM, patient profiles and journey mapping.
A better view of the patient journey
Mobile Patient Engagement. Actionable Insights. Any Device, Any Time
- Engage and listen to patients across multiple channels.
- Multi-modal platform accelerates high velocity feedback from any device or web browser including tablets at the point-of-care as well as patient’s mobile phones to encourage higher participation rates and engagement.
- Manage questions, complaints, concerns and unresolved issues in a single efficient workflow
- Timely, accountable service request resolution
- Assign follow-up actions to team members and track issue resolution
- Analyze high volumes of unstructured data such as patient comments and provider notes to uncover recurring themes and systemic issues
- AI-enhanced patient engagement insights
- View patient profiles, personas and journey maps to better address individual patient needs.
- Provides keen insights into patient relationships
- Searchable database to view individual patients history, preferences, etc