CRMD

 

Amplifying the voice of the patient to help make medicine personal again.

 

Are you ready for a better view of the patient experience? Get started today

Patient Journey Mapping

Keen insights into patient relationships across the care continuum

Patient Reported Outcomes

Voice of the patient impacting care interventions

Mobile Engagement

Communicating with patients the way they want to communicate

CRMD

A better view of the patient journey

Listen

Healthcare organizations expect patients to answer the questions by checking a box. However, the way we communicate is changing. This means the patient is taking their experience to mobile and social outlets. The patient’s voice is unsolicited and unstructured. Does your organization have the tools to listen to this new way of patient communication?

Analyze

With a high velocity of patient comments arriving in an unstructured, unsolicited manner. Predictive and directional analytics are needed to help manage the deluge of unstructured data a healthcare organization is faced with. Advances in technology allow for artificial intelligence, cognitive computing, machine learning that can really change on how we can risk stratify patients, how we interact with our patients, how we interface them with clinical data.

Act

In order for patient journey mapping to be effective, we need to know which patient journey matters and why. We need to not only innovate, but drive operational excellence organization measures around these journeys. We need to use those journeys to find the indicators that are important to us and our patients. Listening to the multi-modes of patient communication, analyzing a high velocity of patient comments through cognitive computing, can drive actionable insights from the voice of the patient for the first time in human history.

CRMD

Mobile Patient Engagement. Actionable Insights. Any Device, Any Time

 

Voice-of-the-Patient

  • Multi-modal platform accelerates high velocity feedback from any device or web browser including tablets at the point-of-care as well as patient’s mobile phones to encourage higher participation rates and engagement

Real-Time Analytics for Operational Decision-Making

  • Uncover patient trends, manage social reputation and implement clinical action plans to protect revenue-at-risk
  • Cognitive Computing powered by IBM Watson translates patient comments/sentiment into actionable items and themes

 

Close the Loop Feature/Action Manager

  • Optimized workflow for timely, accountable service request resolution
  • Assign follow-up actions to team members and track issue resolution

 

Patient Journey Mapping

  • Provides keen insights into patient relationships
  • Searchable database to view individual patients history, preferences, etc