Build and deploy engaging, mobile-friendly patient surveys in minutes.

Mobile Patient Engagement

Collect patient feedback wherever and whenever you need it on any device at any time 

AI-enhanced analytics

Uncover sentiment and categorize patient comments/providers notes for patient satisfaction and clinical measures.

Patient Experience Management

Includes issue resolution/ticketing system and built-in CRM, patient profiles and journey mapping.

 

Listen

Post-visit email or text surveys sent directly to the patient with easily customized question sets and multiple languages for maximum engagement.

Analyze

AI-enhanced text analytics turn patient feedback/comments into actionable insights.

Act

Resolve patient complaints, concerns, questions and request.

Mobile Patient Engagement. Actionable Insights. Any Device, Any Time

Engage patients

  • Engage and listen to patients across multiple channels.
  • Multi-modal platform accelerates high velocity feedback from any device or web browser including tablets at the point-of-care as well as patient’s mobile phones to encourage higher participation rates and engagement.

Manage issues

  • Manage questions, complaints, concerns and unresolved issues in a single efficient workflow
  • Timely, accountable service request resolution
  • Assign follow-up actions to team members and track issue resolution

 

Identify opportunities

  • Analyze high volumes of unstructured data such as patient comments and provider notes to uncover recurring themes and systemic issues
  • AI-enhanced patient engagement insights

 

Personalize care

  • View patient profiles, personas and journey maps to better address individual patient needs.
  • Provides keen insights into patient relationships
  • Searchable database to view individual patients history, preferences, etc