Social and mHealth: Opportunities for Growth along the Patient Journey

November 22, 2017By Kristin BertrandPatient Journey Mapping and Cross Continuum Patient Engagement No Comments

The patient journey is complex and starts long before a person decides to seek treatment. According to a 2011 Pew study, 80% of Internet users look for health information online, making medical inquiries the third most popular web-based pursuit, following only email and search engine use. Top symptom-related searches involve information about a specific disease … Read More

Early Returns on Value-Based and Alternative Payment Models

November 15, 2017By Gautam MahtaniRegulatory Reform No Comments

The number one concern we hear from the physician practices we work with every day is the shift from fee-for-service to value-based alternative payment models. Change is always difficult, especially when reimbursement is affected. In this article, we review discussion from a Health Affairs panel about the need for reviewing current value-based efforts, share value-based … Read More

Moving beyond CAHPS with Cognitive Computing

October 31, 2017By Kristin BertrandArtificial Intelligence, Cognitive Computing and Machine Learning No Comments

Patient experience is a big initiative for many healthcare organizations, so much so that already busy clinicians are being tasked with rounding on patients based on standard and impersonalized questions sets and patients are being emailed the same. These organizations then take that data to make decisions based on those defined questions. But what if … Read More

You Down with IoT? Yeah, You Know Me

October 18, 2017By Gautam MahtaniArtificial Intelligence, Cognitive Computing and Machine Learning No Comments

Have you heard of IoT? IoT stands for internet of things. The Internet of Things (IoT) is a system of interrelated computing devices, mechanical and digital machines, objects, animals or people that are provided with unique identifiers and the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction. How does IoT affect healthcare? The internet of … Read More